FAQ's For Buying

Some common questions for you. If something is unanswered please reach out at hello@remodelclothing.com and we will be happy to assist. 

BUYING.

What quality can I expect the pieces to be in?

We rigorously inspect every item to ensure top-notch quality and cleanliness. We only accept pieces that you’d be thrilled to find in a boutique. While most of our collection is in excellent condition, we also offer a "Worn and Loved" category for items that show minor signs of wear. These are unique pieces with character, still worthy of a new home—just with a little more history.. 

What prices should I expect to pay?

Our pricing reflects the high-end, pre-loved nature of our collection. We’re not a thrift store; we’re a destination for fashion lovers who appreciate the value of investing in quality pieces that stand the test of time.

Do you refund items?

We strive for perfection, but we understand that sometimes things don’t work out. We have a refund policy, which you can view here: 

Can I try them on or get more sizing details?

Yes! If you’re in Christchurch, you can schedule a fitting. However, please note that items are not held and may sell before your appointment. For sizing queries, email us at hello@remodelclothing.com, and we’ll help as much as possible. We provide sizing recommendations in our listings, as sizing can vary by brand.

What is your shipping policy?

We offer standard shipping (3-5 business days) for a flat fee of $8.50, with rural delivery at $12.50. Need it faster? Express shipping is available at an additional cost, calculated at checkout. If you’re local to Christchurch, you’re welcome to pick up your order—just email us at hello@remodelclothing.com to arrange a collection time.