Refund Policy

At Re:Model Clothing, we believe in providing our customers with the utmost satisfaction. We understand that sometimes, circumstances change, and you may need to return an item. Please read our return policy carefully to ensure a smooth and hassle-free experience.

Sale or "Worn and Loved" Items

When it comes to our sale items, we want to inform you that there are no exchanges, refunds, or returns for change of mind. We carefully curate our sale collection to offer you exclusive pieces at exceptional prices, and we appreciate your understanding in this matter.

No refund is available for items purchased from our "Worn and Loved" section, as all purchases are done knowing these items are not in perfect condition. 

Full-Priced Items

If you change your mind about a full-priced item, you have 10 days from the delivery date to initiate a return and send the item/items back. We believe in giving you ample time to make your decision, ensuring that you are completely satisfied with your purchase.

To organize a return, please email us at hello@remodelclothing.com within this period. Our team will guide you through the process and provide you with the necessary instructions to proceed.

Return Shipping

Return shipping costs are the responsibility of the customer. We kindly ask that you use the trackable courier label provided for returns to ensure the safe and timely arrival of your package. Please note that we cannot be held responsible for any loss or damage that may occur during the return shipping process.

It is important to return the items within the specified timeframe to be eligible for a refund. Any items not returned within this period will not be eligible for a refund, and any additional costs incurred will be the responsibility of the customer.

Damaged or Incorrect Items

At Re:Model Clothing, we strive to ensure that your shopping experience is flawless. However, in the rare event that you receive a damaged or incorrect item, please contact us immediately at hello@remodelclothing.com. We will rectify the situation promptly and provide you with a suitable solution.

Your satisfaction is our priority, and we are committed to making things right for you.

Thank you for choosing Re:Model Clothing. We appreciate your trust in our brand and look forward to serving you with our stylish and functional clothing.

 If you have any queries please email us at hello@remodelclothing.com - we are here to help!